We are committed to make every reasonable effort to providing on- time transportation. In the unlikely event of cancellation or significantly delayed or changed flight, you are entitled to a prompt refund for: -
(1) Fees for ancillary services related to air travel that consumers paid for but were not provided
(2) Fees to transport checked bags that are lost or significantly delayed
(3) Airfare for a flight that is cancelled(means a covered flight with a specific flight number scheduled to be operated between a specific origin-destination city pair that was published in the carrier's Computer Reservation System at the time of the ticket sale but not operated by the carrier.) or had a significant change of flight itinerary where the consumer does not accept the change to the flight itinerary, alternative transportation, airline voucher or credit, or other compensation offered by the carrier.
(4) Providing, upon request, travel credits or vouchers that are transferrable and do not expire for at least five years from the date of issuance to a consumer due to a serious communicable disease impacting travel.
(5) Properly accommodating passengers with disabilities and properly refunding passengers with disabilities and individuals in the same reservation as the individual with a disability who do not want to continue travel without the individual with a disability.